Domiciliary Care Service in UK
We offer the highest quality domiciliary care (also known as home care), allowing you to enjoy the support you need in the place you love.
Since each person is different, so should your care. We build our domiciliary care services around you, offering support tailored to your needs. We work with you to develop a custom plan, putting you in control of your care.
We are here to assist you with personal care, errand running, and domestic duties.
Our care services are fully regulated by the relevant country regulator, including the Care Quality Commission (CQC) for England.
We understand the importance of maintaining independence and comfort in the familiar surroundings of your own home. Our Domiciliary Care Services in London, endorsed by the UK Live In Care Association, are designed to provide personalized and compassionate care tailored to your unique needs.
We also offer live-in care options if extra care is required, and we work from our base in London to cover south-east England. Contact us directly for a quality home care service.
What is domiciliary care?
Domiciliary care is delivered at home, allowing you to stay in a safe, familiar environment, which carries proven physical and psychological benefits. It involves various tasks, including household chores, personal care, and companionship.
Home care services, despite it's name, can provide support outside the home, such as assistance with shopping, visiting friends and family, and attending appointments. The goal of domiciliary care is to support you in living a satisfying, independent life, whatever that means to you.
With our home care services, you can feel encouraged and supported without having to leave the comforts of your own home. This is an alternative to residential care.
What Domiciliary Care services do you provide?
There is no one-size-fits-all method to care (and there should not be). Everyone’s needs differ, and our flexible domiciliary care services are tailored to your needs.
Depending on the kind of support you require, you can use our home care services for a short or lengthy period of time.
You deserve to stay in the comfort and familiarity of your home. Get in touch today to learn how domiciliary care can help you stay happy, healthy, and independent.
Personal Care
We also provide personal care , live in Care, High dependency, CARE AT HOME- Private funding, direct payment, Local authority and NHS Service users
Housekeeping
We provide domestic cleaning for all clients to ensure that you’re able to stay in your own home. By providing this service, we are able to offer continuity of your lifestyle. Our other services include:
- Dusting and Vacuuming
- Kitchen and Bathroom Cleaning
- Laundry and Ironing
- Paying Bills
- Pension Collection
- Shopping
Risk Assessments
The risk assessments are completed to identify any risks that may occur during a visit, to either the carer or the client. Risk assessments are designed to protect people against known dangers, not to stop clients doing what they want to do.
Complaints
If you’re not fully satisfied with your carer, we encourage you to inform us through our quality assurance program and complaints policy. Our quality assurance policy ensures that you and your loved ones are happy and that we’re doing everything possible to support you.
Regular Reviews
Regular reviews of the care and support that we provide start from day one, and continue throughout your time with us. We expect to complete a formal face to face review every 3 months, as well as making regular telephone quality checks. Our quality assurance policy ensures that you and your loved ones are happy and that we’re doing everything possible to support you.
Your review policy details how and when we’re due to review your care, and this is available from the office.
Using an Advocate
If you ever feel you need someone to speak on your behalf, either to ourselves or others providing your care and support, then you’re able to use an advocate. An advocate is something completely independent, and they’re able to help you to express your views, opinions and wishes, as well as helping you to obtain impartial advice.
Befriending Service
Here for You
Our service is available 365 days a year, 24 hours a day. We provide care when you need it most and stay for the length of time required. At our company, we believe that with the right kind of support our service users are able to experience a positive and rewarding life. While some people need support with most or all everyday tasks throughout their lives, many people with learning disabilities are able to live quite independently with minimal support, using an enabling or coaching approach. We believe that by building a person-centred relationship there’s opportunity for positive change.
Personalising Your Plan
Before the start of your service, our manager discusses your requirements. This is the best way to get a feel of what we’re able to offer, and it helps to construct your person-centred plan. Our manager is able to answer all of your questions, as well as allaying any concerns you may have.
Specialist Training
We have developed a generic training programme suitable to provide foundation to our befrienders, and this allows them to befriend clients from lots a range of diverse client groups. The workshops and training courses for our befrienders increase the delegate’s understanding and awareness of learning disabilities, as well as the impact this diagnosis could have on an individual. As a minimum, our team is trained in the following:
- Basic Food Hygiene
- First Aid
- Health and Safety
- Moving and Handling
- Safeguarding
Our befrienders are chosen following a rigorous recruitment process. Each one has their references and work history checked, and they’re trained to the highest standard. All of our team members are fully insured to be working in your home.
Assistance with Medication
Prompting, Administering, and Assisting
Our carers are able to prompt, administer, and assist service users to take their medication at regular intervals. However, they’re unable to assist in this way if the medication has not been prescribed by their doctor and has been dispensed by their regular pharmacist. This means that unfortunately we’re unable to assist with:
- Controlled Drugs
- Homoeopathic Remedies
- Over-the-Counter Remedies
Our whole team has completed appropriate medication assistance training, and this fully complies with the requirements of local authorities and our care regulators. To make the process more straightforward, we also encourage clients to request their medication in a “Medi-Pack”. This provides our carers with visible evidence, whether the medication has, or has not been taken.
Meals and Drinks Provision
Healthy, Balanced Meals
When our care team is providing meals and drinks for clients, they make every effort to provide healthy, balanced, nutritious meals based on the clients dietary and personal choices. They also help with the consumption of meals and drinks where required in the care plan.
Autonomy and Independence
Our aim is to promote and enable our services user to remain as independent as possible. We do this by listening and understanding our client’s requirements and abilities, and using this knowledge to provide the right level of assistance and supervision.
Care Plans
Our care plan is developed following the initial needs assessment. This assessment is completed by one of our managers and all information is held confidentially. These plans explain routine tasks to be undertaken by carers, as well as the agreed times.
Information is left at your address for you and your carer, and this includes a service user guide, a copy of your care plan including associated risk assessments, our contact numbers, complaints procedure, and other useful information.